# Kriseena

> Kriseena is an AI-powered customer support platform for Shopify, WooCommerce, and SaaS teams. Its defining feature: the AI scores its own confidence (0–100) on every reply and only auto-sends when it's sure — otherwise it drafts the reply and flags it for a human. It reads live order data and knowledge-base content to answer customers via chat and email, all at a flat monthly price with no per-seat or per-conversation charges.

## What Kriseena Does

Kriseena sits between a business's customers and their support team. It:

- Reads a business's Knowledge Base (help articles, FAQs, product docs) using vector search (RAG / pgvector)
- Automatically replies to customer messages when confidence is high
- Drafts replies for agent review when confidence is lower
- Detects frustrated or negative customers and escalates to human agents immediately
- Provides a unified inbox for live chat and Gmail in one place
- Allows agents to write internal notes, edit AI drafts, and assign conversations
- Collects CSAT scores and tracks resolution rates, AI deflection, and sentiment trends
- Supports order/data lookups via Shopify, WooCommerce, Google Sheets, or Custom API
- Offers an embeddable chat widget with a custom AI name, brand color, and tone (full white-label / badge removal available on the Whitelabel plan)

## Who Uses Kriseena

- E-commerce brands (Shopify, WooCommerce) who want to automate order status and returns queries
- SaaS companies with repetitive support tickets from their own documentation
- Service businesses managing client inquiries via email and chat

## Key Differentiators

- **Confidence threshold** — the AI scores its own certainty 0–100 on every reply and only auto-sends above your threshold; below it, the reply is saved as a draft for human approval. This is the core differentiator — most competitors auto-send with no equivalent control.
- **Human-in-the-loop draft mode** — the safe default: AI writes, a human approves in one click, then you can flip to auto-send once it's earned trust.
- **Live order data** — reads real Shopify / WooCommerce / Google Sheets order status mid-conversation, not canned macros.
- **Flat pricing** — not per-agent, not per-conversation. One price covers the whole team.
- **Free forever + no agent minimums** — start free with 100 AI replies/month, no credit card, one person is fine.
- **Custom AI persona** — on the Whitelabel plan the AI presents as your brand with no "Powered by Kriseena" badge.
- **Real email integration** — Gmail via IMAP/SMTP, not just a chat widget.

## Pricing

- Free: $0/month forever — full inbox (live chat + email), unlimited agents, 100 AI messages/month, no credit card
- Solo: $9.99/month — 1 agent, 400 AI messages/month, Shopify/WooCommerce/Google Sheets integrations
- Starter: $49/month — up to 3 agents, 2,000 AI messages/month, all integrations (Custom API, Slack, Zapier)
- Pro: $119/month — up to 10 agents, 8,000 AI messages/month, Jira escalation
- Scale: $299/month — up to 25 agents, 25,000 AI messages/month, priority support + dedicated onboarding
- Custom plans for teams above 25 agents
- Every new account also gets 14 days of full Scale-plan access free, then drops to the free plan — nothing charged automatically
- Annual billing: 20% discount

## Pages

- Homepage: https://www.kriseena.com
- What is Kriseena: https://www.kriseena.com/what-is-kriseena
- Competitor Comparisons: https://www.kriseena.com/compare
- Blog: https://www.kriseena.com/blog
- Sign Up: https://www.kriseena.com/signup
- Contact: https://www.kriseena.com/contact

## Blog (educational content on AI customer service)

- What Is AI Customer Service? Complete Guide: https://www.kriseena.com/blog/what-is-ai-customer-service
- WISMO: What It Is and How AI Solves It: https://www.kriseena.com/blog/what-is-wismo

## Competitor Comparisons Available

Kriseena publishes honest, verified comparisons against: Zendesk, Intercom, Freshdesk, Gorgias, Gladly, Kustomer, HubSpot, Salesforce, Tidio, Crisp, Hiver, LiveAgent, Re:amaze, Plain, Kayako, Reamaze, Forethought, Sierra, Decagon, Parloa, and others.

All comparisons include real user complaints (sourced from G2, Capterra, Trustpilot), verified pricing, and an honest feature table.

## Technology

- Frontend: Next.js 14 (App Router), Tailwind CSS
- Backend: Fastify (Node.js), Socket.io for real-time chat
- Database: Supabase (PostgreSQL + pgvector for RAG)
- AI: OpenAI (GPT-4o) with dynamic tool calling
- Auth: Supabase Auth
- Email: Gmail via IMAP/SMTP (App Password)
- Payments: Stripe

## Contact & Links

- Website: https://www.kriseena.com
- Signup: https://www.kriseena.com/signup
- Contact: https://www.kriseena.com/contact