WISMO is 40% of
your support inbox.
AI fixes it in 15 seconds.
"Where Is My Order?" is the most repetitive query in e-commerce support. Kriseena connects to your Shopify or WooCommerce store and answers it automatically — with the real tracking number, carrier, and delivery date. No copy-paste. No queue.
35–45%
of e-commerce support is WISMO
5–7 min
to answer WISMO manually
15 sec
Kriseena answers WISMO
70–80%
of WISMO automated
Why customers send WISMO queries
Every WISMO query is a failure of proactive communication or logistics visibility — not a customer behaviour problem. Understanding the cause determines the fix.
No dispatch notification
Customer never received a shipping confirmation email — or it went to spam. They have no tracking link to check.
Confusing carrier tracking page
Customer has a tracking number but the carrier's page is unclear, not updating, or requires information they don't have.
Delivery is delayed
The estimated delivery date has passed and the customer hasn't been notified proactively. Anxiety turns into a support ticket.
Order not yet dispatched
Customer ordered 3 days ago and hasn't received a dispatch confirmation. They don't know if their order is being processed.
The 3-layer WISMO fix
The best WISMO strategy prevents queries before they arrive, catches the ones that do, and handles the rest automatically.
Proactive dispatch notifications
Send a dispatch email with tracking link immediately when an order ships. Eliminates 30–40% of WISMO before it reaches your inbox.
Proactive delay alerts
When a shipment runs late, notify the customer before they notice. Customers who are told about delays give higher CSAT than those who discover them.
AI live order lookup
For WISMO that still arrives, Kriseena reads your Shopify or WooCommerce store in real time and replies with the actual tracking number and delivery date — in under 15 seconds.
What Kriseena actually replies
Without Kriseena
Customer: "Hi, I ordered last Tuesday and have no idea where my parcel is."
— Ticket created —
— Sits in queue for 6 hours —
Agent: "Hi, please check your order confirmation email for your tracking link."
Customer: "I already checked. There's no link."
— Another 3 hours —
With Kriseena
Customer: "Hi, I ordered last Tuesday and have no idea where my parcel is."
— 11 seconds —
Kriseena: "Hi Sarah! Your order #4821 (placed Tuesday 17 June) was dispatched Wednesday via Royal Mail Tracked. Your tracking number is RX992847GB — estimated delivery is today by 6pm. Track it live here: [link]"
Customer: "Thank you so much!"
Works with your store
Native integrations — no third-party apps, no manual token copying.
Shopify
OAuth — no tokens to copyConnect via OAuth in under 5 minutes. Reads order status, tracking, carrier, delivery date, and fulfilment details in real time.
Setup guide →WooCommerce
REST API — read-only keyConnect via WooCommerce REST API keys. Works with all WooCommerce versions and custom order number plugins.
Setup guide →Frequently asked questions
What is WISMO?
WISMO stands for "Where Is My Order?" — the most common customer support query in e-commerce. It accounts for 35–45% of all support contacts for most online stores and is almost entirely preventable with the right tools.
How does Kriseena automate WISMO?
Kriseena connects to your Shopify or WooCommerce store via API. When a customer asks about their order, the AI identifies the query as a WISMO request, looks up the customer's order using their email or order number, retrieves the tracking number, carrier, and delivery status, and replies with the complete information — without agent involvement.
Does it work with Shopify and WooCommerce?
Yes. Kriseena has native integrations for both Shopify (via OAuth) and WooCommerce (via REST API keys). Both integrations provide live order data — status, tracking number, carrier, and estimated delivery date.
What if the order hasn't shipped yet?
If the order is still being processed, Kriseena tells the customer honestly — including the expected dispatch date if available. It does not make up information or give vague non-answers.
How much of my WISMO volume can be automated?
Most e-commerce businesses using Kriseena automate 70–80% of WISMO queries. The remaining 20–30% involve edge cases (lost parcels, address disputes, carrier issues) that are routed to a human agent as drafts.