The AI support agent that knows when it's not sure.
Kriseena reads your real Shopify or WooCommerce order data and drafts every reply with a confidence score — automating up to 80% of support while your team approves anything it's unsure about.
The AI drafts. You approve. Your customers never see a bad answer.
Plans from $9.99/mo — after your 14-day trial you simply keep the free plan. We never charge you unless you choose to subscribe.
From any query to answer in 15 seconds
Integrations
Built for your store
Switching? Import your contacts and conversation history in minutes.
CSV import built in — no engineer needed.
Still doing this manually?
Every “where is my order?” costs your team 2–3 minutes. Multiply that by 50 tickets a day.
Without Kriseena
Customer asks
"Where is my order #4821?"
Agent opens Shopify
Searches for the order number
Copies tracking link
Switches back to support inbox
Writes a reply
Manually types the response
Sends
Moves to the next ticket
With Kriseena
Customer asks
"Where is my order #4821?"
Kriseena checks Shopify live
Finds order status + tracking in 0.4s
Writes the reply instantly
Personalised, accurate, on-brand
Agent approves in 1 click
Or it auto-sends if confidence is high
A typical day of support volume
You set the confidence threshold — the AI only auto-sends what it's certain about.
Not a chatbot. A real AI agent with guardrails.
Chatbots follow scripts and hit dead ends. Kriseena reads your live data, generates every reply fresh — and knows when it doesn't know.
Confidence threshold
The AI scores its own certainty on every reply, 0–100. Below your threshold it never auto-sends — it files a draft and asks a human. Most tools at this price point have no equivalent control.
Draft mode
The safe default: AI writes, your team approves with one click. Flip to auto-send per workspace once the AI has earned your trust.
Hi Sarah — your order #4821 shipped yesterday and arrives Thursday. Here is your tracking link…
Real order lookup
Connects to Shopify, WooCommerce, Google Sheets, or any REST API — and answers from live order data, not canned macros.
Customer memory
Reads past conversation summaries before every reply. Your customers never repeat themselves.
Customer history · read before every reply
Sentiment detection
Every message is scored for frustration. Angry customers skip the queue and reach a human instantly.
Your brand, not ours
Name the AI, set its tone, upload its avatar. Customers talk to "Aria from ShopX" — there is no "Powered by Kriseena" badge on your widget. Every competitor puts their logo on your support.
Aria from ShopX
Your name. Your tone. Zero Kriseena branding.
Analytics & CSAT
AI resolution rate, confidence trends, and post-chat satisfaction scores — out of the box.
Your AI support agent actually knows what it knows.
Every other AI support tool sends replies and hopes for the best. Kriseena scores its own confidence on every single message — and asks a human when it isn't sure.
The AI scores its own confidence. Every time.
Kriseena gives every reply a confidence score from 0 to 100. You set the threshold. Below it, the AI never auto-sends — it saves a draft and flags it for human review. Above it, it replies instantly, so your customers never see a guess.
Score below your threshold → saved as draft, agent notified
Reads your real orders. Mid-conversation.
When a customer asks "where is my order?", Kriseena queries your Shopify or WooCommerce store live and replies with the actual order status, tracking number, and delivery date. Not a template. Not a scripted flow. Real data, generated fresh, every time.
↑ Generated from live Shopify data · not a template
Still not convinced?
Nothing to lose
Start free, stay free. We never ask for a card to begin, and we never charge you without your own action.
Live in under 30 minutes
No consultant, no sales call, no migration project.
14 days of full access, free
Every integration and higher limits — then you drop to the free-forever plan automatically.
Your data stays yours
PII stripped before it reaches the AI. Export everything as JSON anytime (GDPR).
Cancel in one click
Flat, published pricing. No per-seat fees, no annual lock-in.
What you actually get
Live before your coffee goes cold.
No consultant, no sales call, no migration project. Three steps and your AI agent is answering real customers.
Connect your data
~2 minOne-click OAuth for Shopify. Or link WooCommerce, a Google Sheet, or any REST API. Kriseena reads orders in real time — no migration, no sync jobs.
Teach it your business
~10 minPaste your return policy, shipping FAQ, and product docs. The AI understands meaning, not keywords — it answers "can I return a used item?" correctly.
Go live, everywhere
~1 minPaste one script tag for the chat widget, or connect your Gmail support inbox. The AI starts drafting replies on the very next customer message.
Same team. Same volume.
~$21,000 less per year.
5 agents on Gladly
$1,900+/mo
+ annual contract + seat minimums
5 agents on Kriseena Pro
$119/mo
monthly · cancel any time
Based on publicly listed pricing, May 2026. Read all 22 honest comparisons →
Every channel · Every data source · One inbox
Your whole stack, connected.
Kriseena doesn't live in a silo. Every conversation, escalation, and frustrated customer flows into the tools your team already lives in.
Get notified the moment it matters
- New customer conversation started
- AI confidence low — draft needs review
- Frustrated customer detected by AI
- Follow-up due · Jira ticket created
Set up in Settings → Notifications
Route support events to 6,000+ apps
- New conversation → add to HubSpot CRM
- Low CSAT → create Notion task
- Frustrated customer → ping manager on Teams
- Conversation closed → update Klaviyo segment
Connect in Integrations → Zapier
Escalate bugs to your dev team in one click
- AI summarises the full conversation
- Agent edits the summary in a modal
- One click creates a Jira issue with ADF description
- Ticket key and link saved on the conversation
Connect in Integrations → Jira
AI you can put in front of customers without flinching.
Every design decision in Kriseena assumes the AI will eventually be wrong — and makes sure your customer never sees it.
Human approval gate
Email replies are always drafted, never auto-sent. Chat replies respect your confidence threshold. A human is always one click away.
PII never reaches the model
Emails, phone numbers, addresses, and names are stripped from order data before anything is sent to the AI. Order numbers and statuses stay.
Tokens stay server-side
OAuth tokens for Gmail and Shopify are stored encrypted and never exposed to the browser.
GDPR data export
One-click export of all conversations and contacts as JSON — Article 20 portability, built in, audit-logged.
Full audit log
Every approval, assignment, handoff, and export is logged with the actor and timestamp. Exportable as CSV.
Sensible AI guardrails
When the AI does not know, it says so and flags the conversation as pending — it never invents an answer or fakes a promise.
One flat price. Everything included.
No per-resolution fees. No AI add-ons. No agent minimums. No surprise invoices.
Every new account gets 14 days of full Scale access, free. After that you keep the free-forever plan — we never charge you unless you actively choose to subscribe.
The questions you're actually asking.
No marketing spin — straight answers about billing, limits, and what you actually get.