What is Kriseena
AI Customer Support
That Actually Works
Kriseena is an AI-powered customer support platform built for businesses that want to respond faster, deflect repetitive tickets, and give their agents better tools — without enterprise contracts or per-conversation billing.
The short answer
Kriseena sits between your customers and your support team. It reads your Knowledge Base, understands customer messages, and replies automatically when it's confident. When it isn't — or when a customer is frustrated — it hands off to a human agent seamlessly. Every channel (live chat, Gmail) lands in one inbox. Flat pricing. No per-seat minimums.
How Kriseena works
Customer sends a message
Via chat widget or Gmail. Kriseena creates a conversation instantly.
AI searches the Knowledge Base
Vector search finds the best matching articles and context in milliseconds.
AI replies or drafts
High confidence → auto-reply. Lower confidence → draft queued for agent review.
Agent reviews or takes over
Agents approve drafts, edit, add internal notes, or handle the thread directly.
Conversation resolved
Status updated. CSAT score collected. Analytics updated automatically.
Everything Kriseena does
AI Auto-Reply
Kriseena reads your Knowledge Base and answers incoming customer messages automatically. When confidence is high, it replies instantly — no agent required.
Draft Mode
Not ready to auto-reply? Kriseena drafts the response and queues it for agent review. One click to send. Your team keeps control while saving hours.
Unified Inbox
Every chat and Gmail email lands in one inbox. Agents see full conversation history, internal notes, AI drafts, and customer sentiment in a single view.
Human Handoff
When the AI detects frustration or complexity, it escalates instantly. A named agent joins the conversation and the customer sees a smooth transition — not a cold transfer.
Knowledge Base (RAG)
Upload help articles, FAQs, product docs, or paste raw text. Kriseena uses vector search (pgvector) to find the right answer in milliseconds — not keyword matching.
Order & Data Lookup
Connect Shopify, WooCommerce, Google Sheets, or a Custom API. The AI can look up order status, tracking info, or any structured data live during a conversation.
Sentiment Detection
Every message is scored for frustration and negative tone. Frustrated customers are flagged at the top of the inbox so agents can intervene before a situation escalates.
Custom AI Persona
Name your AI "Aria" or "Max" — not Kriseena. Set tone, language, and personality. The AI presents as part of your brand, not a third-party bolt-on.
Email Channel (Gmail)
Connect your support inbox. Incoming emails become conversations automatically. The AI drafts replies; agents send from the same address. No forwarding hacks.
Analytics & CSAT
Track resolution rate, AI deflection, response time, sentiment trends, and customer satisfaction scores. Understand what your AI handles well and where it needs training.
Team Management
Invite agents and admins with named display names. Assign conversations. See who is active. Roles and permissions keep the right people in the right places.
Embeddable Chat Widget
One script tag. Drop the Kriseena widget on any website. Customize the brand color, greeting, and AI persona. Fully white-label — your name, your look.
Who Kriseena is for
E-commerce brands
Handle order questions, returns, and shipping updates automatically. Connect Shopify or your order sheet directly.
SaaS companies
Deflect repetitive how-to questions with your own documentation. Let AI answer 70% of tickets before they reach the queue.
Service businesses
Manage client inquiries via email and chat in one place. No more switching between Gmail tabs and spreadsheets.
Flat pricing. No surprises.
Unlike Intercom or Zendesk, Kriseena doesn't charge per AI conversation or per agent seat. One flat monthly price covers your whole team, unlimited AI replies, and all channels.