Stop answering
"Where is my order?"
manually.
Kriseena connects to your Shopify store and answers order tracking questions automatically — with the real tracking number, carrier, and delivery date — in under 15 seconds. No scripts. No queue. The actual answer.
35–45%
of all e-commerce support is WISMO
15 sec
average AI reply time
70%
of order queries handled without a human
24/7
coverage with no extra staffing cost
The problem with manual order tracking
35–45% of every Shopify support inbox is the same question: "Where is my order?"
Every one of those queries requires a human to: open the Shopify admin, search for the order, find the tracking number, copy it, switch back to the support tool, paste it into a reply, and send. 5–7 minutes per query. Multiplied by hundreds per week.
That work does not need a human. It needs a system that knows your store.
Same question. Very different answers.
Customer asks: "Hi, I ordered last Tuesday and haven't received anything — can you help?"
Generic chatbot
""Please check your order confirmation email.""
Zendesk / Freshdesk
"Creates a ticket. Agent replies manually in 4–8 hours."
Kriseena
""Your order #4821 shipped Wednesday via Royal Mail Tracked. Tracking: RX992847GB — arrives tomorrow by 6pm. Track it here: [link]""
How it works
Customer asks about their order
Via live chat or email — any phrasing. "Where's my parcel?", "I haven't received anything", "Any update on order #1234?"
Kriseena reads your Shopify store
Connects in real time to your Shopify orders. Finds the order by customer email or order number in under 2 seconds.
AI replies with the real data
Tracking number, carrier name, delivery date, last scan location — all from your live Shopify data. Not a template. The actual answer.
If not confident — drafts for review
Complex or unusual cases get flagged as a draft. Your team approves before the customer sees it. Full control, always.
Everything included
Live Shopify order lookup
Connects via Shopify OAuth. No API tokens to copy. Reads order status, tracking, carrier, and delivery date in real time.
Natural language understanding
Customers can ask in any phrasing. "Where's my parcel?", "I haven't received anything", "#1234 still hasn't arrived" — all handled correctly.
Draft mode
AI writes the reply, your team approves it. Run in draft mode for two weeks before enabling auto-send. Full control from day one.
Confidence threshold
You set the threshold. Replies above it send automatically. Below it, flagged as a draft. The AI knows when to stop.
24/7 coverage
AI answers at 2am on Sunday as quickly as it does at 10am Monday. No overnight staffing needed for order tracking queries.
Gmail + live chat
Works across both channels. Order tracking queries by email and by chat widget are handled with the same Shopify data.
Frequently asked questions
Does Kriseena work with all Shopify plans?
Yes. Kriseena connects to Shopify via OAuth and works with all Shopify plans — Basic, Shopify, Advanced, and Plus. No custom development required.
What order data can the AI access?
Order status, tracking number, carrier name, estimated delivery date, fulfilment status, and order items. The AI uses this data to answer the customer's specific question accurately.
Does it auto-send replies or wait for approval?
You choose. In draft mode, every reply is reviewed by a human before sending. In auto-send mode, replies above your confidence threshold send automatically. Most teams start in draft mode and switch after 2 weeks.
What happens if the AI is not sure about an answer?
Kriseena uses a confidence threshold. Replies below your threshold are saved as drafts and flagged for agent review. The customer does not receive anything until a human approves it.
How long does setup take?
Connecting your Shopify store takes under 5 minutes via OAuth. Adding your widget to your Shopify theme takes 2 minutes. You can be answering order queries automatically within the same afternoon.