AI customer support,
built for Shopify.
Kriseena connects to your Shopify store and answers customer questions — order tracking, returns, shipping, product queries — with real order data and your policies. Your team approves every reply. Live in under 30 minutes.
70%
of Shopify support queries handled without a human
15 sec
average AI reply time
< 30 min
from signup to answering real customers
24/7
coverage with no extra staffing cost
Everything your Shopify support needs
Live Shopify order lookup
Connects via Shopify OAuth and reads real order status, tracking number, carrier, and delivery date — in every reply. No tokens to copy, no manual lookups.
AI replies your team approves
Draft mode writes the reply and a human approves before the customer sees it. Set a confidence threshold and only auto-send above it. Full control from day one.
One inbox for chat + email
A shared inbox for your live chat widget and Gmail support address. Assign, snooze, escalate, and track SLAs — the whole team works from one place.
Knowledge base that understands meaning
Paste your shipping, returns, and product policies. The AI answers by meaning, not keywords — so "can I return a used item?" gets the right answer.
Live in three steps
01
Connect your Shopify store
One-click OAuth. Kriseena reads your orders in real time — no migration, no sync jobs, no developer.
02
Teach it your policies
Paste your shipping, returns, and product docs. Takes about 10 minutes. This is what the AI uses to answer policy questions.
03
Go live in draft mode
Add the chat widget or connect Gmail. The AI drafts every reply, your team approves. Switch on auto-send once you trust it.
Explore Shopify support by topic
Deep dives on the specific problems Kriseena solves for Shopify stores.
Shopify order tracking
AI answers order-status questions with real tracking data in seconds.
WISMO automation
Automate the 35–45% of your inbox asking "where is my order?"
WooCommerce AI support
On WooCommerce too? Live order lookup via the REST API.
Shopify shared inbox
Set up a shared support inbox for your Shopify team.
Returns & refunds automation
Automate Shopify return and refund requests with AI.
Best AI support for Shopify
How to choose AI customer support software for Shopify.
Customer support automation
What to automate, what not to, and how to start.
Shopify support: the guide
Handle 200+ tickets a week without hiring — the complete guide.
Frequently asked questions
What is Shopify customer support software?
Shopify customer support software helps you answer customer questions — order status, returns, shipping, product queries — from one place, ideally with access to live Shopify order data. Kriseena adds an AI layer that drafts or sends accurate replies using your real order data and policies, while your team keeps control.
How does Kriseena connect to Shopify?
Through Shopify OAuth — a one-click authorization on your own store. There are no access tokens to copy and no custom development. It works with all Shopify plans (Basic, Shopify, Advanced, and Plus).
Does the AI reply automatically, or can we review first?
You choose. In draft mode every reply is reviewed by a human before it sends. In auto-send mode, replies above your confidence threshold send automatically and anything below is saved as a draft. Most Shopify teams start in draft mode and switch after a couple of weeks.
What Shopify questions can it handle on its own?
Order tracking and WISMO ("where is my order?"), delivery timing, returns and refund policy, product questions answered from your knowledge base, and account/order lookups by email or order number. Complex or low-confidence cases are routed to a human as drafts.
How long does setup take?
Under 30 minutes. Connecting Shopify via OAuth takes about 5 minutes, adding your knowledge base about 10, and installing the chat widget about 2. You can be answering real customers the same afternoon.
Does it work with WooCommerce too?
Yes. Kriseena connects to WooCommerce via the REST API in addition to Shopify. See our WooCommerce AI support page for details.