Customer support AI that reads your Shopify orders in real time.
Connect Shopify in minutes. Answer order, tracking, return and product questions using live store data - not scripted flows.
Free forever plan · Connect Shopify in 5 minutes · No credit card
Live Shopify data
Part of Kriseena’s Shopify customer support platform.
Works with the tools your store already uses
70%
of Shopify chats resolved without a human
15 sec
average AI reply time, 24/7
< 30 min
from signup to a live chatbot on your store
0
scripts or decision trees to build
Not a scripted bot. An AI support agent.
“AI chatbot” is what people search for - but a decision-tree bot and an AI agent that reads your live orders are not the same product. Here’s the difference on a Shopify store.
What the Kriseena chatbot does for Shopify
Reads your live Shopify orders
Connects via Shopify OAuth and pulls real order status, tracking number, carrier, and delivery date into every answer. No tokens to copy, no manual lookups - the thing scripted bots can’t do.
Understands meaning, not keywords
"Can I send back a used item?" gets the right answer even though it doesn’t match your FAQ wording. The AI reads your policies by meaning, so rephrased questions don’t break it.
Replies your team approves
Draft mode writes the reply and a human approves before the customer sees it. Set a confidence threshold and auto-send only above it. You are never one bad bot answer away from an angry customer.
One inbox for chat and email
The chatbot on your storefront and your Gmail support address share one inbox. Assign, snooze, escalate, and track SLAs - the whole team works from one place.
Add an AI chatbot to Shopify in three steps
01
Connect your Shopify store
One-click OAuth. Kriseena reads your orders in real time - no migration, no sync jobs, no developer.
02
Add your policies
Paste your shipping, returns, and product docs. About 10 minutes. This is what the chatbot answers from - no decision trees to draw.
03
Drop in the chat widget
Paste one snippet before </body>. The AI chatbot is live on your storefront, drafting replies for your team to approve. Switch on auto-send when you’re ready.
More on Shopify support
Frequently asked questions
What is the best AI chatbot for a Shopify store?
The best AI chatbot for Shopify is one that connects to your live order data rather than following a fixed script - so it can actually answer "where is my order?", returns, and delivery questions instead of sending a generic link. Kriseena connects via Shopify OAuth, reads real order status and tracking, answers from your policies by meaning, and lets your team approve replies before they send.
How do I add an AI chatbot to my Shopify store?
With Kriseena you connect your store through Shopify OAuth (about 5 minutes), paste your shipping and returns policies, then add one script snippet before the closing </body> tag of your theme. The chatbot is live on your storefront the same afternoon - no app store install and no code beyond the snippet.
Is an AI chatbot better than a scripted Shopify chatbot?
A scripted chatbot follows decision trees and breaks the moment a customer phrases something differently or asks about a specific order. An AI chatbot like Kriseena understands the question, reads live Shopify order data, and answers accurately - or hands off to a human with a drafted reply instead of dead-ending. That difference is why most customers dislike traditional bots.
What questions can the Shopify chatbot answer on its own?
Order tracking and WISMO ("where is my order?"), delivery timing, returns and refund eligibility, product questions answered from your knowledge base, and order lookups by email or order number. Anything complex or low-confidence is routed to a human as a draft, so nothing gets a wrong automated answer.
Will the chatbot reply to customers automatically?
Only if you want it to. In draft mode every reply is reviewed by a human first. In auto-send mode, replies above your confidence threshold send automatically and anything below is held as a draft. Most Shopify stores start in draft mode and switch to auto-send after a couple of weeks.
How much does a Shopify AI chatbot cost?
Kriseena has a free forever plan to start, with paid plans from $9.99/month as your volume grows. There is no charge for connecting Shopify and no per-conversation fee on the entry plans. See the pricing page for current limits.