AI customer support
built for WooCommerce.
Not bolted on.
Kriseena connects directly to your WooCommerce store via REST API. When customers ask about their order, the AI reads the real data and replies in under 15 seconds. No scripts. No generic chatbot. The actual answer — from your actual store.
70%
of queries handled without a human
15 sec
average AI reply time
5 min
WooCommerce setup time
24/7
coverage — no overnight staffing
What Kriseena handles in your WooCommerce inbox
These 5 query types account for 75–85% of all WooCommerce support contacts. Kriseena automates or drafts every one of them.
Set up in an afternoon
No developer needed. No custom integration work. WooCommerce REST API + Kriseena knowledge base + widget = done.
Create a WooCommerce REST API key
WordPress Admin → WooCommerce → Settings → Advanced → REST API. Add key with Read permission. Copy Consumer Key and Secret.
Connect in Kriseena
Dashboard → Integrations → WooCommerce. Paste your store URL, Consumer Key, and Consumer Secret. Kriseena verifies live before saving.
Build your knowledge base
Write articles for your top 10 query types — shipping policy, returns, product FAQs. Takes 2–3 hours. This is what the AI uses to answer policy questions.
Add the widget to your site
Copy the embed snippet from Dashboard → Settings → Installation. Paste before </body> in your WordPress theme. Takes 2 minutes.
Run in draft mode for 2 weeks
AI drafts every reply, your team approves. Review accuracy, fill knowledge gaps. Then enable auto-send for query types above 92% accuracy.
Why WooCommerce stores choose Kriseena
Native WooCommerce integration
Gorgias is Shopify-only. Tidio uses a WordPress plugin with limited order data. Kriseena connects directly to the WooCommerce REST API — real order data, not a shallow sidebar.
No per-ticket pricing
Gorgias charges per ticket — costs spike during sales. Kriseena is flat monthly pricing. A Black Friday traffic surge doesn't change your bill.
AI included at every tier
Tidio's Lyro AI is a separate $39/month add-on with a 50-conversation limit. Kriseena includes AI at every plan with no conversation cap.
Frequently asked questions
How does Kriseena connect to WooCommerce?
Kriseena connects via the WooCommerce REST API using a Read-only API key you generate in your WordPress admin. No plugin required. Credentials are verified live when you save them. The connection gives Kriseena access to order data, which it uses to answer customer queries in real time.
What WooCommerce order data can the AI access?
Order status, tracking number (if stored in order meta), shipping details, order items, customer email, and fulfilment status. Kriseena searches by order ID or customer email to identify the relevant order.
Does it work with custom WooCommerce setups?
Yes. Kriseena works with standard WooCommerce and most customised setups. For stores using custom order number plugins, Kriseena falls back to search-by-name if the standard order ID lookup fails.
Is there a limit on how many queries AI can handle?
No per-conversation or per-ticket limits. Kriseena charges a flat monthly fee — your support volume during a promotion or seasonal spike does not increase your bill.
Do I need a developer to set it up?
No. Creating a WooCommerce REST API key takes 5 minutes in your WordPress admin. Connecting it in Kriseena takes another 2 minutes. Adding the chat widget to your theme takes 2 minutes. No custom code or developer required.
What happens when the AI isn't sure of the answer?
Kriseena uses a confidence threshold you control. Queries below the threshold are saved as drafts and flagged for your team to review. The customer receives nothing until a human approves. You can adjust the threshold as you build trust in the AI over time.